Cloud Auto Attendant and routing to external number

Microsoft has recently rolled out the much sought after feature for the Cloud Auto Attendant - it is the ability to route a call to external number. Additional steps are needed prior to configuring this feature within the Auto Attendant. Auto Attendant service number...

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Microsoft Teams Troubleshooting – Collecting logs

This article focuses on troubleshooting Teams related issues that is impacting a particular user or a particular workstation.  Teams (client for windows) has three types of logs – Debug log Media log Desktop log When a user report issue with help desk, all three of...

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Teams App policy for developers of apps

In a previous blog we discussed app permission policy and recommended settings for general users. These recommendation included blocking users from uploading and publishing apps in Teams store, as part of security and compliance measures. In this blog we will talk...

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Teams app related policies – overview and best practice

Teams apps are becoming more and more popular as the usage for Teams is increasing. The app store provides access to numerous apps created by Microsoft as well as other vendors. There are few different approaches that you can take to allow or restrict app access....

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New licenses for teams calling plan – US and Canada

If you want your Teams (or Skype for business online) users to have the ability to call regular (PSTN) phone then you will need to purchase a calling plan. The exception is that, you have other application or service provider for calling feature or you have direct...

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Communication Credit in a nutshell

What is communication credit ? Communication Credit is a licensing system that charges "on demand" instead of flat monthly subscription rate. It can be setup using EA model or credit card. Why do you need communication credit ? Required for Toll-free: Communication...

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How to increase dial-out minutes for Audio Conferencing

The "Dial out" feature is now more popular than ever as more people are working from home. Just as a recap, following are the two most common scenarios for dial-out: When a user joins a teams (or SFB) meeting an option is to join the audio portion of the meeting using...

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Installing Azure AD Preview module for Powershell

Azure AD preview module is needed for newer advanced features and powershell commands, including Teams related features. Here are few things to keep in mind while installing this module: Make sure your current powershell executable is version 3.0 or higher. You will...

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Managing teams and channels in Microsoft Teams – overview

One of the best features of Microsoft Teams is the ability to create Teams and channels for collaboration.  When a user creates a team following happens in the backend- An O365 group is created A Sharepoint site is created Each user can own up to 250 teams. If you...

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