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Cloud Auto Attendant and routing to external number

by Seema Rahman | Jun 21, 2021 | cloud PBX, Microsoft teams, Teams

Microsoft has recently rolled out the much sought after feature for the Cloud Auto Attendant – it is the ability to route a call to external number. Additional steps are needed prior to configuring this feature within the Auto Attendant. Auto Attendant service...

New licenses for teams calling plan – US and Canada

by Seema Rahman | Feb 22, 2021 | cloud PBX, Microsoft teams, Office 365, Skype for Business, Teams

If you want your Teams (or Skype for business online) users to have the ability to call regular (PSTN) phone then you will need to purchase a calling plan. The exception is that, you have other application or service provider for calling feature or you have direct...

Porting a Service number to Office 365 cloud

by Seema Rahman | Dec 12, 2018 | cloud PBX, Office 365, Skype for Business

What is a service number ? A service number is a number that is typically used with an automated IVR system or a dial in number for conferences. It is a generic number that act as a call router to route a call based on caller’s choice. A good example will be a...

Recent Posts

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  • Cloud Auto Attendant routing calls to external number with direct routing

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