Answering for an Unassigned Number with Teams Direct Routing
What is an unassigned number? It is a number that you own but not assigned to a user or service. It can be a brand new number from your organization's number block that was never assigned to anyone or it could be a number of a former employee or a application (like...
LinkedIn Learning Course: Planning for Hybrid Active Directory Environment
I am super excited to announce my first course in LinkedIn Learning. Planning for Hybrid Active Directory Environment. https://www.linkedin.com/learning/planning-for-hybrid-active-directory-environments In this course I discuss the step by step process of choosing the...
Cloud Auto Attendant routing calls to external number with direct routing
With Direct Routing your on-premises PSTN provider is connected to Microsoft 365 phone system using a SBC. All the call routing has to be configured using voice routing policies. Therefore, voice routing policy is also needed for...
Cloud Auto Attendant and routing to external number
Microsoft has recently rolled out the much sought after feature for the Cloud Auto Attendant - it is the ability to route a call to external number. Additional steps are needed prior to configuring this feature within the Auto Attendant. Auto Attendant service number...
Microsoft Teams Troubleshooting – Collecting logs
This article focuses on troubleshooting Teams related issues that is impacting a particular user or a particular workstation. Teams (client for windows) has three types of logs – Debug log Media log Desktop log When a user report issue with help desk, all three of...
Teams App policy for developers of apps
In a previous blog we discussed app permission policy and recommended settings for general users. These recommendation included blocking users from uploading and publishing apps in Teams store, as part of security and compliance measures. In this blog we will talk...
Teams app related policies – overview and best practice
Teams apps are becoming more and more popular as the usage for Teams is increasing. The app store provides access to numerous apps created by Microsoft as well as other vendors. There are few different approaches that you can take to allow or restrict app access....
New licenses for teams calling plan – US and Canada
If you want your Teams (or Skype for business online) users to have the ability to call regular (PSTN) phone then you will need to purchase a calling plan. The exception is that, you have other application or service provider for calling feature or you have direct...
Communication Credit in a nutshell
What is communication credit ? Communication Credit is a licensing system that charges "on demand" instead of flat monthly subscription rate. It can be setup using EA model or credit card. Why do you need communication credit ? Required for Toll-free: Communication...
How to increase dial-out minutes for Audio Conferencing
The "Dial out" feature is now more popular than ever as more people are working from home. Just as a recap, following are the two most common scenarios for dial-out: When a user joins a teams (or SFB) meeting an option is to join the audio portion of the meeting using...
