Domestic Calling plan with Dialout policy

This issue is applicable to US based users only. When a user has domestic calling plan and a dialout policy with only domestic PSTN, the user will not be able to make calls to Canada or Puerto Rico. Calls to Canada and Puerto Rico are included for free with Domestic...

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How to Secure Microsoft Teams Meeting at org level

In this blog I will discuss basic settings related to security for Teams meetings. These Security Settings primarily deal with, controlling who can access meeting and meeting content. All the settings discussed in this blog are set from the Teams Admin Console. Good...

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Porting a Service number to Office 365 cloud

What is a service number ? A service number is a number that is typically used with an automated IVR system or a dial in number for conferences. It is a generic number that act as a call router to route a call based on caller's choice. A good example will be a the...

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Skype for Business and TLS 1.2 compliance

As you may already know that TLS 1.2 is now becoming the industry standard. Many companies now have a compliance requirement to implement TLS 1.2 and disable TLS 1.0 and 1.1. Microsoft SQL and Exchange server have become fully compliant with TLS 1.2. Skype for...

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UPDATE: Microsoft has extended the support for UM with SBC - it is now December 1, 2019. Also note that  "3rd party UM Connector" is NOT recommended in the new article - it was mentioned in the original article that talked about end of support. All in all, what...

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Holiday Greeting for Office 365 Auto Attendant

Finally !! Holiday Greeting feature for Auto Attendant is now available for all office 365 users - just in time for the holidays. As noted in the following Microsoft article this feature was only available for preview customers only....

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Using Auto Attendant to leave a voicemail

When a caller calls into an Auto Attendant there are three options to redirect the call - 1. Redirect to a person in your company 2. Redirect to a call queue that is already created 3. Redirect to another Auto Attendant As you can see, there are no options to route a...

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